Returns & refund policy
Every key we sell is covered by a 30-day guarantee. If your key doesn't work and we can't fix it, you get your money back.
Last updated: 7 October 202601Why digital keys are different
A product key is a digital item: once it is delivered to you, it can't be "sent back" like a physical product. That's why our policy is built around making sure the key works, rather than around returns.
02You're covered when
- The key is rejected as invalid, blocked or already used, and we can't send a working replacement.
- We sent a key for a different product or edition than the one you ordered.
- You paid but didn't receive your key within 24 hours and we can't deliver it.
- You were charged twice for the same order.
Claims must be made within 30 days of your purchase.
03Not covered
- A key that has already been activated successfully.
- Change of mind after the key has been delivered, or buying the wrong product (for example Windows 11 Home instead of Pro). Contact us before activating and we'll do our best to help.
- Problems caused by your computer not meeting the product's system requirements.
04How to request a refund or replacement
- Email [email protected] or message us in the live chat.
- Include your order number (it's in your key email and your account) and the email address you used.
- Tell us the product and, if activation failed, the exact error code or a screenshot.
05When you get your money back
Approved refunds are issued through PayPal to the payment method you used (PayPal balance, card or Google Pay), usually within 2 business days of approval. PayPal refunds show up right away; card refunds can take 5–10 business days to appear on your statement, depending on your bank.
06Before opening a PayPal dispute
Please contact us first. Almost every issue is solved with a quick replacement, and it's much faster than a dispute.